Return Policy
ARRMA wants your return experience to be clear and simple. Please read this policy before sending any item back.
We offer 30 Days Free Returns on eligible items. To start a return, customers must contact our customer service team first and receive the correct return instructions and return details.
30-Day Return Window
Eligible items may be returned within 30 days of delivery. Returns sent without contacting customer service first may not be accepted.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Eligibility
To qualify for a return, your item must meet the return requirements below.
- The return request must be made within 30 days of delivery.
- The item must be unused, uninstalled, and in resellable condition.
- The item should be returned with its original packaging, manuals, accessories, parts, and included materials when applicable.
- The item must not show signs of wear, use, damage, modification, or improper handling.
- Customers must contact customer service before sending the item back.
Item Condition
Returned items should be packed carefully to help prevent damage in transit. Items returned with missing parts, missing packaging, visible use, installation marks, damage, or incomplete materials may be delayed, refused, or refunded at a reduced amount when applicable.
Non-Returnable Items
Some items may not be eligible for return for safety, condition, or product-integrity reasons.
- Used, installed, modified, damaged, or incomplete items
- Items missing original packaging, manuals, parts, accessories, or included materials
- Gift cards, downloadable products, digital items, or software that has been accessed, downloaded, installed, or activated
- Items marked final sale, clearance final sale, or non-returnable at the time of purchase
- Battery items, hazardous materials, flammable products, or restricted items where return shipment is not allowed by applicable safety rules
- Returns sent without first receiving customer-service return instructions
How to Start a Return
- Email ARRMA customer service at [email protected].
- Include your order number, full name, email address used at checkout, and a brief reason for the return.
- Wait for our customer service team to provide the correct return instructions and return details.
- Pack the eligible item securely with all original materials, parts, manuals, and accessories when applicable.
- Follow the return instructions provided by customer service.
Return Instructions
Do not send your return to any address before contacting us. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Shipping Cost
ARRMA offers 30 Days Free Returns for eligible returns. Customer service will provide the correct return process after your request is reviewed.
Refund Process
After your returned item is received and inspected, approved refunds are processed within 3–15 days. Your bank or payment provider may require additional time to post the refund.
Exchanges
If you need an exchange, contact customer service first. Exchange availability may depend on item condition, product availability, and the details of your request.
Damaged or Wrong Items
If your order arrives damaged or you receive the wrong item, contact us as soon as possible at [email protected]. Please include your order number, a description of the issue, and clear photos of the item, packaging, and any visible damage so we can review the request.
Final Sale Rules
Items marked as final sale, clearance final sale, or non-returnable at the time of purchase are not eligible for return or exchange unless the item is damaged or incorrect and customer service confirms the issue.
Refund Timing
Once your returned item has been received and inspected, approved refunds are processed within 3–15 days. Refunds are issued to the original payment method when possible. Processing times may vary depending on your bank, card issuer, or payment provider.
Contact Information
For return questions, exchange help, damaged or wrong item reports, or return instructions, contact ARRMA customer service at [email protected].
Please contact us before sending any return. Returns sent without contacting customer service first may not be accepted.
