Shipping Policy

ARRMA is committed to making shipping clear, simple, and easy to understand for every customer.

This Shipping Policy explains how ARRMA processes orders, estimated delivery times, tracking updates, shipping destinations, customs and taxes, and what to do if a package is delayed, lost, damaged, or affected by an incorrect address.

Shipping Destinations

ARRMA offers worldwide shipping. Delivery availability may depend on the destination, local delivery conditions, product restrictions, and address accuracy.

If an order cannot be shipped to the address provided, our customer service team will contact you using the email address connected to your order.

Shipping Carriers

Orders may be shipped through available delivery services based on destination and order details. If carrier-specific information is needed, please contact ARRMA customer service at [email protected].

Order Tracking

Once your order has shipped, tracking details may be provided by email when available. Please allow 1–3 days after shipment for tracking updates to appear.

• Tracking may not update immediately after shipment.
• Delivery scans may vary by destination and local delivery process.
• If tracking has not updated after the normal update window, contact customer service for help.

Wrong or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, country, phone details if required, and email address before placing your order.

If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to review the request, but address changes may not be possible after an order has already been processed or shipped.

Customs, Duties, Import Taxes & Government Charges

ARRMA Free Worldwide Shipping includes customs duties, import taxes, brokerage fees, and other government charges when applicable. If these fees occur, they will be covered by us as part of the Free Worldwide Shipping service.

Customers are not responsible for paying customs duties, import taxes, brokerage fees, or other government charges separately for eligible ARRMA Free Worldwide Shipping orders.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or damaged, please contact ARRMA customer service at [email protected] so we can review the issue.

• For delayed packages, include your order number and tracking information if available.
• For lost packages, contact us after checking the tracking status and delivery address.
• For damaged packages, include clear photos of the item, packaging, label, and any visible damage.
• For wrong items or missing items, include your order number and photos of what you received.

Delivery Delays

Estimated delivery time is 2–5 days, but delays may occur due to weather, destination restrictions, high order volume, carrier delays, customs processing, holidays, incorrect address details, or other events outside normal processing.

ARRMA will help review shipping questions when contacted, but delivery dates are estimates and should not be treated as a guaranteed arrival date.

Order Processing vs. Delivery Time

Order processing time and delivery time are separate. Orders are usually processed within 1–3 days. After shipment, estimated delivery is usually 2–5 days, and tracking may update within 1–3 days.

Contact Information

For shipping questions, tracking help, delivery delays, wrong address issues, lost packages, damaged packages, or customs and tax questions, contact ARRMA customer service at [email protected].

Please include your order number, the email address used at checkout, tracking details if available, and a brief description of your shipping question so we can assist you more efficiently.